Job Description

Commercial Loan Document Specialist II - North Phoenix, AZ

SUMMARY: Accountable and responsible for specific aspects of business loan servicing, booking, documentation and closing. Provides professional internal and external member service with an ability to work in a fast paced and deadline driven environment. Responsible for daily processing and system tasks related to Credit Union operations and its members. Independent judgment, initiative and accuracy required by applying operational methodology and analytics as well as an understanding of regulatory requirements to minimize/eliminate potential loss to the Credit union. Assists in or completes other related projects and duties to ensure timely and accurate loan closing and servicing in accordance with member expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Monitors Business LoanOps general email box and responds to requests or forwards to appropriate associates.

  • Participates in business lending phone queue for member’s questions.

  • Submits invoices to Coupa for approval and payment.

  • Monitors expiring UCCs and files continuations if necessary.

  • Pull LERETA tax service reports and coordinate with management for further action. Ensure files are maintained in the file room in alphabetical/numerical order and missing files have appropriate charge out cards in place.

  • Serve as a check in/out resource for all Credit Administration and Loan Operations Team associates. On a regular basis, circulate to associates a list of files that are missing from the file room and lack a charge out card.

  • Sends paid off files to off-site storage and destroy files in accordance with the credit union’s retention policy.

  • Tracks and follows-up on property and liability insurance renewal certificates with members or insurance agents. Update data on Fiserv DNA (loan accounting system) as appropriate and maintain an electronic and hardcopy of the updated certificates.

  • Performs due diligence to assist with documentation e.g., name verification, good standing certificate validation, verification of real estate tax payments.

  • Performs documentation tickler follow up for closed and booked loans.

  • Responsible to distribute mail daily, order office supplies as needed, and perform other general office tasks as required.

  • Processes loan payments and payoffs ensuring funds are applied to appropriate accounts.

  • Boards new loans on Fiserv DNA.

  • Sets up documentation ticklers for new loans and follows up.

  • Makes appropriate G/L entries.

  • Maintains manual new business lending report until automated.

  • Prepares Participation wires to supporting credit unions along with posting. entries to Participation loans. Updates Participation Excel spreadsheets and reconciles payments.

  • Creates loan payoff letters upon request and processes early payoffs.

  • Performs all activities and reporting required for SBA loans including 1502 reports and create payoffs upon request.

  • Reviews and approves credit card agreements for commercial members prior to sending to member through DocuSign for esignature.

  • Boards and funds all commercial credit cards.

  • At loan maturity or payoff, close out files and prepares release of collateral. Files releases with the appropriate state and county recorder’s office (e.g., discharge of Deed of Trust, UCC-3 termination, lien releases for motor vehicles).

  • Creates and mails monthly invoices for business loans.

  • Cross trained to prepare simple commercial loan documentation (LaserPro) in accordance with the credit approval.

Education and/or Experience

Must have four to six years of experience with commercial loan documentation, processing, or operations.


2355 W. Pinnacle Peak Rd., Phoenix, AZ 85027 USA

Application Instructions

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