Job Description

Computer Operations Specialist

SUMMARY Provides product and technical support of the CORE system and associated subsystems and 3rd party applications. Participates in product development effort and serves as an active team member on credit union projects led by the Project Managers. Serves as an escalation point for Technical Support and provides support when needed for nightly/monthly processing and major system upgrades. Provides on-call support during weekends and as needed for CORE systems and associated subsystems and 3rd party applications.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Collects information to analyze and evaluate existing or proposed systems.

  • Assists, troubleshoots, and maintains CORE system, associated subsystems and various 3rd party applications.

  • Prepares detailed flow charts and diagrams outlining systems capabilities and processes.

  • Conducts technical research on system upgrades to determine feasibility, cost, time required, and compatibility with current system.

  • Participates and assist with implementing products and systems upgrades as needed.

  • Assists in final testing of new credit union products, various projects and major system releases.

  • Assists Tech Support with escalated problems and provides training where needed.

  • Ensures all work performed in IT Operations is fully documented, analyzed and properly maintained.

  • Selects among authorized procedures and seeks assistance when guidelines are inadequate, significant deviations are proposed, or when unanticipated problems arise.

  • Assists with annual disaster recovery testing and analyzes the final results.

  • Assists and Communicates with Team members regarding software/hardware issues and follows-up to make sure the "hot" fixes are received and tested timely and properly.

  • Analyzes and solves end-user problems that appear to arise from the use of the product. Escalates to senior team members as needed.

  • Ensures all daily, monthly, quarterly, and periodic processing are complete without incident.

  • Monitors system activity and assists with corrections to problems that may occur.

  • Responsible for system security and maintenance of user system access.

  • Assists team members with implementing and setup of new credit union products.

  • Provides suggestions to management concerning cost savings and potential system changes in order to increase efficiency of identified systems. Assists in preparing of cost-benefit analyses for proposed systems.

  • Responsible for assisting IT Operations on strategic projects and reporting back to management.

  • Responsible for department projects and reporting to management. Including development of project plans specifying goals, strategy, scheduling, identification of risks, contingency plans, allocation of available resources and implementation.

  • Develop an understanding of Credit Union philosophy, organization, bylaws, and operational procedures and comply with the requirements of the Bank Secrecy Act, AML, OFAC and all other applicable State and Federal Financial Institution Regulations.

Education and/or Experience

Bachelor’s degree (B.A.) from four-year college or university and five years related experience and/or training in computer science, information systems, business administration, or a related field; or equivalent combination of education and experience. DNA and Oracle experience/knowledge a definite plus. Previous experience in financial industry preferred.

Application Instructions

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