Job Description

E- Mortgage Loan Officer

Summary: E-Mortgage Loan Officers act as ambassadors within their communities on behalf of OneAZ Credit Union. They assist members with their mortgage needs by taking inbound calls, emails, or referrals, and conducting outbound calls. EMLOs conduct thorough and professional phone interviews, exceeding member expectations and delivering a high-quality experience. Responsible for interviewing applicants for real estate loans and originating applications consistent with credit union policies and all applicable Real Estate-specific NCUA, federal, wholesale and secondary market real estate lending rules and regulations. Gathers background information and analyzes loan applicants' credit history. Requires the ability to liaison between multiple Real Estate Lending teams, branches and branch associates. members, and credit union departments. Any individual who meets the definition of a mortgage loan originator and is employed by a federal agency-regulated institution will need to be registered on NMLS.

Essential Duties and Responsibilities

Effectively responds to inbound mortgage channels to originate mortgage loans, following up in a timely manner, working within a fast-paced environment. Proactively contacts external business partners and potential members by conducting outbound calls to generate new business.

  • Delivers a quality, professional, and thorough experience through telephone and email channels.

  • Interviews applicants and requests specified information for loan application. Requests property appraisals, applicant credit reports, background checks, reference checks, and other information pertinent to loan applicant's evaluation.

  • Analyzes applicant financial status, credit, and property evaluation to determine feasibility of granting loan or submits application to credit analyst for verification and recommendation.

  • Corresponds with or interviews applicant or creditors to resolve questions regarding application information.

  • Compiles loan package and facilitates negotiation with applicant according to establishment standards, such as fees, loan repayment options, and other credit terms.

  • Required to accurately use multiple computer programs in completing work, including Mortgage Cadence, MS Word, MS Excel, MS Windows, HMDA Reporting, and other computer programs as required.

  • Adheres to all internal policies and federal regulations regarding origination of mortgage loan and applicable deadlines.

  • Identifies and analyzes potential loan markets to develop prospects for residential real estate loans.

  • Advises loan manager of external factors that may affect establishment lending policies, such as new or revised legislation and regulations.

  • Promotes and cross-sells other establishment products and services as appropriate to member requirements.

  • Actively participates in scheduled call nights, call blocks, to conduct outbound calls to centers of influence, new members, and potential members.

  • Completes regular educational and compliance courses to stay abreast of internal and industry changes.

  • Develop an understanding of Credit Union philosophy, organization, bylaws, and operational procedures and comply with the requirements of the Bank Secrecy Act, AML, OFAC and all other applicable State and Federal Financial Institution Regulations.

Education and/or Experience

Bachelor's Degree preferred. Minimum two years residential lending experience. Thorough knowledge in loan origination and closing requirements for conventional, construction, and non-conforming portfolio loan programs.


Application Instructions

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