Job Description

Investigations/Security Manager

SUMMARY Manages investigations/security staff and leads critical projects in the Enterprise Risk Management area related to complex fraud investigations, loss prevention, physical security and asset protection, access control, business continuity and risk management. Identifies areas of risk and recommends enhanced risk management practices in all areas of the Credit Union.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Provides management and leadership to professional investigations/security staff and leads various risk related projects as determined by the VP Enterprise Risk Management Services.
  • Develops and implements fraud prevention policies and best practices.
  • Interacts with credit union management including Supervisory Committee and external organizations on complex and sensitive investigations, security, and risk management issues.
  • Provides solutions or makes recommendations for improving control environments, policies, and procedures to reduce fraud and security risk.
  • Develops and conducts training for branch and departmental associates related to fraud and loss prevention, robbery preparedness and response, physical security and access control, asset protection and associate safety.
  • Demonstrates a thorough knowledge of financial and other products and services applicable to investigations, loss prevention, security, access control, alarms and digital video recording and general risk management in order to identify key issues and propose solutions. As such, many different types of responsibilities and assignments occur.
  • Demonstrates extensive knowledge of regulatory requirements related to Bank Secrecy Act -Suspicious Activity Reports (SARs), USA Patriot Act, Anti-Money Laundering (AML) laws, Office of Foreign Assets Control (OFAC) rules and other related regulations, and security requirements.
  • Evaluates critical loss prevention and risk management tools for use in all areas of the Credit Union. Sponsors or leads the effective implementation and ongoing maintenance and advancement of these critical tools. Evaluates and analyzes information from internal and external sources for the identification of critical risks, high risk accounts/transactions and other emerging threats.
  • Represents the Credit Union in a leadership capacity on key professional and industry groups. Maintains relationships with key leaders and peers in the law enforcement, regulatory, loss prevention, emergency preparedness, and risk management areas to stay current on emerging risks and threats affecting the Credit Union.
  • Coordinates the timely collection of material evidence for investigations and other sensitive matters for internal sources, other financial institutions and law enforcement.
  • Coordinates and completes high-level internal and external investigations, including interviews of associates, suspects, and witnesses, in a timely, organized, and concise manner with detail, accuracy, and thoroughness.
  • Monitor investigations quality and productivity and provide periodic reports to the BSA Officer and other credit union management.
  • Proactively interacts with members to resolve issues related to loan and deposit accounts, negative account balances, including arranging payment programs.
  • Reviews, evaluates and assigns cases of suspected fraud involving Credit Union branches and departments to staff associates for further investigation.
  • Consults with Federal, State and local law enforcement agencies regarding fraud, security and risk management cases. Compiles detailed reports on these cases and files reports with law enforcement to enhance prosecution of offenders and recovery of assets.
  • Testifies at court trials of offenders to increase chances of effective prosecution.
  • Prepares and presents, at management discretion, investigations, and security reports for management to evaluate key trends and issues to manage risk and to comply with regulatory requirements.
  • Develops an understanding of Credit Union philosophy, organization, bylaws, and operational procedures and complies with the requirements of the Bank Secrecy Act, AML, OFAC and all other applicable State and Federal Financial Institution Regulations.
  • Generates daily, weekly, and monthly reports based on available sources of data, and attends all Risk Management meetings.
  • Supports other team members and performs additional duties as required.


Directly manages and supervises staff in the Investigations/Security department. Carries out management responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Education and/or Experience

Five plus years of fraud investigation, loss prevention or security experience within the financial services industry, including leadership and management/supervisory responsibilities. Four-year College Degree in criminal justice or related field of study. At least one professional designation (e.g. CFE, CAMS, CUSFE, or equivalent) required.

2355 W. Pinnacle Peak Rd., Phoenix, AZ 85027 USA

Application Instructions

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