Job Description

Mortgage Servicing Specialist I

SUMMARY Responsible for assisting with multi functions as related to Mortgage Servicing per the direction of the Mortgage Servicing Manager. Tracking and posting of Mortgage Loan Insurance Premiums due. Tracking and posting of semi-annual property taxes due. Coordinate with tracking insurance company for updates and CPI insurance as required. Assisting with Arizona annual escrow analysis requirements. Responsible for release of mortgage deeds as loans pay off. Assists as a backup and lead contact for Home Loan Post Closer Shipper. Assist in training of servicing positions and creation of policy and procedures as needed. Any individual who meets the definition of a mortgage loan originator and is employed by a federal agency-regulated institution will need to be registered on NMLS.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Work with resolving any post-closing issues or deficiencies.

  • Prepares ACH drafts and loan payoffs

  • Boarding of all 1st Mortgage and Equity Loans

  • Coordinates review and payment for monthly mortgage insurance billings

  • Assists with calls for members including research and problem resolution.

  • Responsible for escrow related items and payments

  • Assists the department with closing functions as needed.

  • Follow thru with hazard insurance claims

  • Complete DMI payment postings

  • Home Equity check disbursements

  • Monthly balancing with outside vendors/relationships- loan investors

  • Reviews weekly reports for Hazard insurance premium payments including working with CPI vendor.

  • Assists with answering all Servicing related inquiries- Department Phone queue calls

  • Assist in training of servicing positions and creation of policy and procedures as needed.

  • Reviews semiannual reports for Payment of Property taxes.

  • Assist Servicing Manager with Arizona annual escrow analysis requirements including delinquent taxes, monthly hazard, PMI and flood payments.

  • Develops working knowledge of department GL’s account balancing in accordance with established department procedures.

  • Assist closing with the verification of outgoing wires as needed

  • Assist closing with daily completion of original deeds to various counties for recording.

  • Assist with Escrow holdback loans and servicing disbursement payments.

  • Work with CPI vendor on insurance requirements

  • Work directly with Mortgage Servicing Manager on servicing projects and other duties as assigned.


  • Act as a backup for the processing of payoffs and lien releases.

  • Other duties as assigned by Home Loan Department Servicing Manager.

  • Develop an understanding of Credit Union philosophy, organization, bylaws, and operational procedures and comply with the requirements of the Bank Secrecy Act, AML, OFAC and all other applicable State and Federal Financial Institution Regulations.

Education and/or Experience

3-5 years’ financial industry experience; 2-years mortgage experience preferred Two-year college degree or completion of specialized course of study preferred but not required; Two years related experience. Thorough knowledge of Mortgage Loan Servicing and lending practices. Knowledge of and Mortgage Closing/funding a plus. Knowledge of Arizona county recording requirements. Understanding of Arizona escrow analysis requirements.

2355 W. Pinnacle Peak Rd., Phoenix, AZ 85027 USA

Application Instructions

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