Job Description

Registered Member Relationship Associate


Candidates for this position will be requiredto sign an authorization for OneAZ to conduct a credit and criminal backgroundcheck, pursuant to procedures in the Fair Credit Reporting Act and any otherapplicable laws.

All candidates will be considered for thisposition on an individualized basis, in compliance with all applicable equalemployment opportunity laws.

SUMMARY: Responsible for all back-office support of the Wealth Advisors (WA’s) including building and maintaining prospective and current client relationships through excellent customer service, organization and attention to detail. General working knowledge of investment industry with the ability to conduct necessary conversations, place trades, and provide full account maintenance for clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.

  • Calling investment services clients to schedule appointments and reviews.
  • Profile referrals for qualification and set appropriate appointments with assigned WA’s.
  • Service, manage and resolve client maintenance issues with high level of attention to detail, courteousness and in an accurate and timely manner.
  • Provide WA’s operational support with paperwork, client calls, all paperwork related maintenance and other operational needs as requested.
  • Assist in processing and resolving operational items, including not-in-good-order processing, status inquiries, communication, and general support for WA’s
  • Provide accurate, valid, and complete information by using the appropriate online and in-house resources.
  • Assist in the implementation of ongoing marketing initiatives for the department.
  • Search for and assist in process improvements and efficiencies where applicable
  • Placing trades on client accounts per client and WA instructions accurately with verification of instructions.
  • Answering incoming questions from branch staff and other departments regarding investment services and client accounts, as needed.

Education and/or Experience

  • Bachelor’s degree (B. A.) is preferred.
  • High computer proficiency. Experience with Excel, Word, and PowerPoint.
  • Experience with Salesforce CRM preferred.
  • Active FINRA Licenses: Series 7, 63/65 or 66 and AZ Life & Health Insurance license or the ability to successfully pass and obtain the Series 7, 66, & AZ Life & Health Insurance license is a condition of employment.
  • Previous investment industry experience preferred.

2355 W. Pinnacle Peak Rd., Phoenix, AZ 85027 USA

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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