Job Description

Technical Support Specialist

SUMMARY Installs, modifies, and makes minor repairs to personal computer hardware and software systems. Provides technical assistance and training to system users. Additionally, analyzes system performance and errors to effectively troubleshoot problems.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Analyzes end user need, orders and readies computer systems for use.
  • Installs hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises.
  • Loads specified software packages such as operating systems, word processing, or spreadsheet programs into computer.
  • Enters commands and observes system functions to verify correct system operation.
  • Monitors and maintains anti-virus programs to ensure desktop computer systems integrity.
  • Adds, deletes and modifies associates' profiles and system permissions as required on network servers and applications.
  • Performs basic telephone maintenance as required.
  • Responds to associate inquiries concerning systems operations and diagnoses system hardware, software, and operator problems in order to provide a solution.
  • Instructs users in use of equipment, software, and manuals.
  • Performs system analysis and remedial actions to correct problems.
  • Coordinates activities with network services or other information systems groups.
  • Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
  • Maintains Credit Union software licensing records and hardware inventory to ensure adequate compliance and meets organizational needs.
  • Escalates major system problems to Computer Operations, Engineering or Application Support personnel for correction when necessary.
  • Traveling required for implementing, delivering, and repairing equipment.
  • Develop an understanding of Credit Union philosophy, organization, bylaws, and operational procedures and comply with the requirements of the Bank Secrecy Act, AML, OFAC and all other applicable State and Federal Financial Institution Regulations.

Education and/or Experience

Bachelor's Degree (B.A.) or completion of specialized course or certification; two to five years help desk/computer desktop troubleshooting experience, preferred. Proven experience in computer operating systems, desktop application software and computer hardware.

2355 W. Pinnacle Peak Rd., Phoenix, AZ 85027 USA

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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